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Joanna McGowan, Prompt Product Manager, Barwon Health
Prompt came about at about 2006, it was only available on standalone PCs. It wasn't available on mobile devices and a decade later we got to the point where it was becoming a technical debt and it was no longer supportable, which is why we came to the redevelopment of Prompt. Having to modernise it and have it available to our hospitals with the upmost security and technology being paramount.There's over 105 organisations currently on Prompt, they range from your small rural South West Gippsland area to your larger Melbourne CBD to North Sydney area and they are able to cross utilise that information where the larger organisations are the trail blazers with the smaller organisations utilising their policies, procedures and guidelines. The whole thing with Prompt is you get the right information at the right time. So it's basically the click of a link, your end users, you're in ED, you're in clinical, you've got an emergency. Put a search word in and it will bring back the most relevant information, right there at the right time. Relevance at the top and they are able to read only and follow protocols so it is a seamless transition to be able to get that information.When Lancom consulted and came in to redevelop Prompt, they did a full cloud migration into AWS, they rearchitected and that increased our responsiveness, our up time and decreased our down time.Dealing with Lancom was fantastic, the professionalism, the technology. We had a product they delivered well beyond our needs and our expectations with not only the minimal viable product but with extra functionality, on time, on budget, the possibilities were endless.
Waruna Kirimetiyawa, Chief Executive, Lancom Technology
Lancom approached the relationship with Barwon Health in recreating Prompt with one of true partnership. It's really about working with and understanding what Barwon Health wanted to do with Prompt, and then to align ourselves to be on the same page, to take the intellectual property that they have created and then to enhance it and to provide it back to the medical staff in the hospitals that greatly needed it. So some of the benefits of moving Prompt to the AWS cloud is that the core purpose of Prompt is to provide the right information at the right time to the right person. So AWS has built out quite a lot of services that are inherently built into the platform that allows us to really get to the speed of delivering information to those people. It's not something we have to reinvent, we just have to use it from the platform and it really leverages the platform to be able to provide that.We are really excited about the future of Prompt and Barwon Health and Lancom working together. The product itself, we're learning every day. We now have 105 hospitals operating in this particular platform.
Andre Macfarlane, Chief Information Officer, South West Alliance of Rural Health (Vic)
So the fact that Prompt is in the cloud means that it's got information available whenever and wherever people need it and wherever the health services are. The platform is very secure, its scaleable and it's being supported very well by Lancom. So the other great advantage of Prompt being in the cloud is that we've got then lower running costs. We don't need to manage and support it ourselves. We can rely on Lancom doing that for us. So, for me, what Prompt gives me is a platform that I have confidence with, that we can respond to user demands, which means I can focus then on more the strategic aspects of things rather than the day to day running of in application.
Emily O'Halloran, Pharmacist
Prompt is really great for my role. It means that the whole hospital is using guidelines that are up to date, making sure that we're keeping patients safe. Prompt's also really good because it allows transparency and collaboration between lots of different departments to make sure the appropriate input has been had on each protocol.
Joanna McGowan, Prompt Product Manager, Barwon Health
Not only is Prompt going to be a benefit to the health organisations, it has been delivered and built to be able to expand out to other sectors, whether it's the educational sector or the utility sector. I cannot wait to roll this out, and I cannot wait to show even different sectors, it's there, the possibilities are endless.