Lancom Technology, a leading software and technology provider serving Australia and New Zealand, has announced Matt Watkinson, an award-winning authority on customer experience (CX), will be visiting Aotearoa in July to run CX masterclasses for its customers and partners.

Matt Watkinson is a leading global authority on CX and is the author of The Ten Principles Behind Great Customer Experiences, The Grid and Mastering Uncertainty (available later this year). Matt is a popular keynote speaker for global organisations including American Express, ARM, Bupa, the FBI, HSBC, IBM, Ogilvy, Salesforce and VW.

Waruna Kirimetiyawa, Chief Executive for Lancom Technology said: “A remarkable CX is critical to the sustained growth of any business. A positive CX promotes loyalty, helps you retain customers, and encourages brand advocacy. It’s something all our customer and partners have in common, regardless of their industry, vertical or size, which is why I am so excited to be bringing Matt Watkinson to New Zealand.”

Matt Watkinson said: “I can’t wait to get back to Auckland, and share my thoughts on customer experience, which have continued to evolve since my last visit to New Zealand in 2018. I’m looking forward to providing some practical advice on how to structure and execute CX programs that deliver real-world results, based on everything I’ve learned from my involvement in these sorts of initiatives over the last decade.”

Lancom Technology will be running two events with Matt Watkinson. A leader’s breakfast keynote will be taking place on Wednesday, 13 July and a SaaS customer experience workshop will be running on Thursday, 14 July.  To express interest in attending the events click here.

About Matt Watkinson

Matt is co-founder and CEO of Methodical and an internationally renowned author, speaker and consultant on customer experience and business strategy, speaking at events for the likes of Salesforce, American Express, and the FBI. His first book, The Ten Principles Behind Great Customer Experiences, won CMI’s Management Book of the Year, becoming the only book on its topic to win a major award, and his second book, The Grid, was shortlisted for 2019’s Management Book of the Year. He has been cited by the world’s top research firms and is also a Senior Visiting Fellow at Cass Business School, London. 

Learn more about Matt by visiting his website here.